GLPI generates valuable data, but its native reports are limited. Metabase and Grafana transform that data into visual dashboards for management and operations.
Quick comparison
| Aspect | Metabase | Grafana |
|---|---|---|
| Target audience | Managers and analysts | Technical team and NOC |
| Learning curve | Low (drag-and-drop) | Medium (requires queries) |
| Real time | Periodic refresh | Native (streaming) |
| Alerts | Basic (email) | Advanced (multi-channel) |
| Embed | Yes (iframe/public links) | Yes (iframe/embed panels) |
| SQL required | Optional (visual editor) | Yes (in most cases) |
When to use Metabase
- Dashboards for managers and clients (clean, intuitive visuals)
- Ad-hoc reports that analysts can create without SQL
- Sharing via public link (no login required)
- Teams without BI experience
When to use Grafana
- Operational dashboards with real-time updates
- Integration with Zabbix, Prometheus and other sources
- Automated alerts (Slack, email, webhook)
- NOC and technical teams comfortable with queries
Recommended dashboards for GLPI
- Operational: open tickets by status, SLA at risk, queue by group
- Managerial: tickets by period, satisfaction, average resolution time
- Assets: equipment by status, expiring warranties, licenses at risk
- Executive: consolidated KPIs, trends, cost per service
Next step
Choose the tool that best fits your audience and see our guide on KPIs for Service Desk to know which metrics to monitor.
